Privacy Policy for EcoSmartHomes

Last Updated: May 2026

At EcoSmartHomes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, use our services, or engage with us. This policy is designed to comply with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Who We Are

EcoSmartHomes is the data controller responsible for your personal data.

• Business Name: EcoSmartHomes
• Physical Address: Limerick, Ireland
• Contact Email: askjoe@ecosmarthomes.ie

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details above.

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, and professional title (if applicable).
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access this website.
• Usage Data: Information about how you use our website, products, and services (e.g., pages viewed, time spent on site).
• Property Data: Information regarding your building/property structure relevant to energy assessments and retrofit strategies (where explicitly provided by you).

Note on Payment Details: We do not directly store your financial information. Any payments made to us are processed securely through third-party payment gateways.

3. Purpose of Data Collection

We will only use your personal data when the law allows us to. Under the GDPR, the lawful bases we rely on include executing contracts, complying with legal obligations, and pursuing our legitimate business interests.

We use your data for the following purposes:

• To Deliver Services: To process your inquiries, provide independent retrofit strategies, and conduct Building Energy Rating (BER) assessments.
• Customer Support: To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• Website Improvement: To administer and protect our business and this website (including troubleshooting, data analysis, testing, and system maintenance).
• Marketing: With your explicit consent, to send you updates, newsletters, or information about our energy-saving services.

4. Data Sharing

We do not sell your personal data. However, we may share your personal information with trusted third parties to fulfill our business operations:

• Service Providers: IT, software applications, and system administration services (such as cloud hosting, CRM tools, or AI communication assistant platforms).
• Professional Advisers: Regulators, government bodies (such as the Sustainable Energy Authority of Ireland - SEAI, for compliance and grant purposes), auditors, and legal advisers.
• Analytics Partners: Providers like Google Analytics to help us understand website traffic and usage patterns.

All third parties are contractually required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

• Customer Account & Project Data: Retained for up to 7 years following the conclusion of our contract, in line with Irish statutory limitation periods for financial and contractual records.
• Inquiries & Technical Data: Retained for up to 2 years if no contractual relationship is formed, after which it is securely deleted or anonymized.

6. Your Rights (User Rights)

Under European and Irish data protection laws, you have significant rights regarding your personal data. You have the right to:

• Access your data: Request a copy of the personal data we hold about you.
• Rectify your data: Request that we correct any incomplete or inaccurate information.
• Erase your data: Request that we delete your personal data (the "right to be forgotten"), subject to certain legal exceptions.
• Restrict or Object to processing: Ask us to suspend or object to the processing of your data, particularly for direct marketing.
• Data Portability: Request the transfer of your data to you or a third party in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at askjoe@ecosmarthomes.ie. We aim to respond to all legitimate requests within one month.

If you are not satisfied with our response, you have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie).

7. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

• Essential Cookies: Necessary for the operation of our website (e.g., enabling page navigation or secure logins).
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.

Managing Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.